Refund and Returns Policy
Effective Date: January 15, 2025
Thank you for shopping at CorumPrecision. We are dedicated to providing you with exceptional luxury watches and ensuring that you are completely satisfied with your purchase. Please read our Refund and Returns Policy carefully to understand how we handle returns and refunds.
1. Return Eligibility
To be eligible for a return, your item must meet the following criteria:
- Condition: The watch must be unused and in the same condition as when it was received.
- Timeframe: Returns must be initiated within 30 days of the purchase date.
- Packaging: The item must be returned in its original packaging, including all accessories, documentation, and tags.
2. Non-Returnable Items
Certain items are not eligible for returns, including:
- Customized or Engraved Watches: Any watches that have been customized or engraved cannot be returned unless they are defective.
- Gift Cards and Promotional Items: These items are non-returnable.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If the return is approved, a credit will be issued to your original payment method within 5-10 business days.
4. Exchanges
We are happy to offer exchanges for defective or damaged items. If you receive a defective or damaged watch, please contact us at info@corumprecision.com with details of the defect or damage, and we will assist you in processing the exchange.
5. Shipping Costs for Returns
Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75. Shipping costs are non-refundable, except in cases where the item is defective or damaged upon arrival.
6. How to Initiate a Return or Exchange
To initiate a return or exchange, please contact us at the email address below, providing the necessary details regarding your order and the reason for the return. Our customer service team will guide you through the process and provide return instructions.
7. Contact Us
If you have any questions or need assistance with the return or refund process, please do not hesitate to contact us:
Street Address: 789 Pine Ridge, Wyoming (WY)
Phone Number: (307) 467-5883
Email: info@corumprecision.com
Website: corumprecision.com
We value your trust in CorumPrecision and aim to provide you with the finest luxury watches and a seamless shopping experience. Thank you for choosing us!
